# RefundSentry

> AI-powered order and return fraud prevention for Shopify stores.

RefundSentry is a Shopify app that detects return fraud, scores orders before fulfillment, and auto-tags risky customers. It works as an add-on intelligence layer alongside any existing return management setup (Loop, AfterShip, ReturnGO, or Shopify native returns).

## What It Does

- Scores every order at checkout with 10 pre-ship signals (bracketing, risky first orders, high-abuse SKUs, velocity)
- Scores every return with 50+ graduated behavioral, velocity, and contextual fraud signals
- Automatically holds fulfillment on high-risk orders for manual review
- Auto-tags customers by risk level (low, medium, high) in Shopify
- Predicts chargebacks before you ship
- Detects fraud rings, serial returners, weekend wardrobing, exchange churning
- Clusters free-text return reasons using AI to surface root causes
- Tracks refund methods (cash, store credit, exchange) and revenue impact
- Self-tuning scoring: confirm outcomes and the system recommends weight adjustments
- Customer intelligence page with full risk profiles and history
- Bulk actions for high-volume teams (batch tagging, notes, CSV export)
- Smart notifications for high-risk returns and velocity spikes

## Key Facts

- Price: $29/month (Pro plan, up to 10,000 returns/month)
- Platform: Shopify only (installed from Shopify App Store)
- Data privacy: Level 1 — no raw PII stored
- Processing: Fully asynchronous via webhooks (zero checkout latency)
- Integrations: Shopify Flow, Shopify Admin order page extension

## Who It's For

- Shopify merchants experiencing return abuse or serial returners
- E-commerce operations teams managing high return volumes
- Brands in fashion, electronics, or other high-return categories
- Stores wanting pre-ship fraud prevention without replacing their returns workflow

## Links

- Website: https://refundsentry.com
- Features: https://refundsentry.com/features
- Pricing: https://refundsentry.com/pricing
- Shopify App Store: https://apps.shopify.com/refund-sentry
- Full documentation for LLMs: https://refundsentry.com/llms-full.txt