Fraud protection built for Shopify merchants.
Install in 30 seconds. Score every order pre-ship, every return in-flight, every refund post-fact. 50+ fraud signals, zero raw PII stored, free during private beta.
Free during private beta · No credit card · GDPR-ready
Built for Shopify, not bolted on
Shopify-native install, Shopify-native surfacing, Shopify-native scopes. No external dashboard to learn, no separate login, no integration project.
Shopify-native from day one
Installs as an official Shopify app — Admin extensions, Flow triggers, webhook-driven, scoped to the stores you authorize. No code, no sidecar services.
30-second install
Click install → grant scopes → done. First order scored within minutes. No engineering hours, no implementation project.
Zero raw PII stored
Customer identifiers are SHA-256 hashed before storage. No names, emails, or phone numbers in general tables. GDPR erasure handled automatically via customers/redact.
50+ fraud signals
Pre-ship order scoring, return abuse detection, chargeback prediction, fraud rings, multi-account clusters, serial returners — all scored in parallel.
Real-time Admin surfacing
Risk zone and signal breakdown appear directly on the order and customer screens via Admin extensions. Your team sees the score where they already work.
Works alongside your stack
Intelligence layer — not a return portal, not a payments provider. Keep Loop, Shopify Payments, and your fraud rules. RefundSentry adds the score on top.
Coverage across the entire order lifecycle
Other fraud tools check the card at checkout and stop there. RefundSentry scores every decision your team makes, from order-placed to chargeback-resolved.
Pre-ship
Every order scored within seconds of checkout. Risky orders flagged for hold before the warehouse picks them.
Return window
Every return request scored against 50+ signals. Wardrobing, bracketing, refund abuse, serial returners surfaced instantly.
Post-refund
Refund-method switches (store credit → card), gift-card cash-out patterns, and chargeback predictions tracked after the refund lands.
Cross-shop
Serial returners flagged on their first order with you — even if they've never shopped your store before.
Everything included during beta
No feature gating. No per-seat pricing. No hidden add-ons.
Shopify fraud protection, answered
How is RefundSentry different from Shopify's built-in fraud analysis?+
Shopify's analysis focuses on payment fraud at checkout (stolen cards, etc.). RefundSentry covers the whole lifecycle: pre-ship hold, return abuse, serial returners, refund-method switches, chargeback prediction. They complement each other.
Do I need to change my return workflow?+
No. RefundSentry is an intelligence layer. Your current return portal (Loop, AfterShip, native Shopify) keeps working. RefundSentry scores every return as it happens and tags risky customers.
What does 'Free during private beta' mean?+
Full product access, no credit card, no feature gating. We're partnering with beta merchants to shape launch pricing. Beta merchants get grandfathered pricing when we exit beta.
Which data does RefundSentry access?+
Orders, returns, customers, and refunds via official Shopify scopes. No payment method details, no card numbers. Customer PII is hashed before storage — we never keep raw emails or phone numbers.
How fast is scoring?+
Under 2 seconds from webhook receipt to scored and tagged. Your team sees the risk zone before they open the review ticket.
Clear Setup, Low Data Risk, and No Workflow Rip-and-Replace
For a new app, trust starts with clarity: what gets installed, what data stays out of scope, and how RefundSentry fits into the tools you already use.
Zero PII Stored
Only customer IDs and aggregate statistics. No names, emails, addresses, or payment data ever touch our database.
Privacy by Design
Return behavior analysis without building personal customer profiles. GDPR-ready from day one.
Real-Time Scoring
Returns are analyzed during webhook processing so your team sees new risk signals as activity comes in.
Works With Your Stack
Add-on to your existing returns workflow. No need to replace Shopify Native, Loop, AfterShip, or ReturnGO.
What You Get on Day One
Shopify Native
Built for Shopify
Webhook-based
Scores as events arrive
Customer tagging
Risk labels in Shopify
Shopify billing
No external payments
Join the Private Beta
Score orders, hold risky fulfillments, detect return abuse, and predict chargebacks — all from one app that works with your current stack.