Works with your existing Shopify stack
RefundSentry is a return-abuse intelligence layer. It sits alongside Shopify Fraud Analysis (which scores payment-fraud risk at checkout) and whichever returns app you run, adding behavioral scoring, customer risk profiles, and chargeback prediction without changing your existing setup.
Shopify Fraud Analysis
Payment-fraud risk indicators and recommendations for online credit-card orders.
RefundSentry adds: Behavioral return-abuse scoring across orders, returns, refunds, and disputes.
Loop Returns
Loop manages the mechanics of your return process: branded portals, automated exchanges, label generation, and refund routing.
RefundSentry adds: RefundSentry scores the risk behind every return and order, surfacing fraud signals in Shopify Admin so your team can act before money leaves the door.
AfterShip Returns
AfterShip Returns manages the tracking and logistics of returns: portals, label generation, carrier partnerships, and refund automation.
RefundSentry adds: RefundSentry evaluates the risk behind each return and pre-ship order, maintaining customer risk profiles and predicting chargebacks before they happen.
ReturnGO
ReturnGO manages the return lifecycle: self-service portals, policy automation, exchanges, store credit, and refund processing.
RefundSentry adds: RefundSentry adds a fraud intelligence layer on top, scoring each return and order for risk so your team can spot abuse before approving refunds.
Shopify Native Returns
Shopify Native Returns handles return creation, refund issuance, inventory restocking, and basic reporting — product-level return rates and pre-defined reason codes.
RefundSentry adds: RefundSentry adds what Shopify doesn't: AI reason clustering, variant-level sizing analysis, cross-dimensional analytics (reason x product x customer x time), signal effectiveness tracking, fraud scoring, and chargeback prediction — all in Shopify Admin.
Different fraud or returns stack?
RefundSentry is built to be stack-agnostic. If you use a custom returns setup, a third-party payment-fraud app, or a platform not listed here, RefundSentry still runs alongside whatever you have in place. Install the Shopify app and the return-abuse layer activates on top.
See what a year of your refunds is hiding
Free 12-month audit, scored report the same day, and 14 days to act on it before you pay.