The RefundSentry report · Example
A fashion store refunded $847,000 last year.
Of that, RefundSentry spots 18 fraud and abuse patterns, automatically. Here is which ones, and what they cost you. Example on a fictional store; connect yours and it runs on your real Shopify data.
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RSRefund leak statement
Fashion store · last 12 monthsExample1 · The money
Refunded over 12 months
$847,000
2,140 refunds · 1,980 customers · approx $41,000/mo
+14%
vs last year
JulOctJanAprJun
Share showing abuse
$44,000
the sum of the 6 active patterns below. The rest of your refunds is legitimate.
Risk distribution 18,400 orders scored in real time
95.9% · Low
4.0%
Low (nothing to flag)
Medium · 736 orders
High · 18 orders
Every order, return and refund scored 0 to 100
2 · The patterns we catch
The 18 patterns we watch for you 6 active here
🔄Serial returners
A handful of customers concentrate most of your losses.
We cross-check:personal return rate > 50% · over 3 orders or more · customer > 2% of your returns
$12,400 flagged
🚚"Item not received" disputes
The carrier says delivered, the customer says no.
We cross-check:carrier-confirmed delivery · disputed < 24h · history of "not received" claims
$9,800 flagged
👗Wardrobing
Worn once, sent back as new right before the window closes.
We cross-check:"did not like it" reason on occasionwear · return < 72h after a weekend delivery · return rate > 2x your store
$7,600 flagged
📦Abusive bracketing
Orders 8 items, keeps 1, sends the rest back, every month.
We cross-check:multiple variants of the same product · keep rate < 30% · batched returns within 72h
$6,200 flagged
💳Double refund
Return approved, then a bank dispute on the same order.
We cross-check: refund already issued · bank dispute on the same order · tracked delivery
$4,900 flagged
⚠Repeat chargeback offender
Already charged back against you, orders again and you reship.
We cross-check: chargeback already lost · new order from the same customer or the same address
$3,100 flagged
🌐Cross-store network
Unknown to you, already flagged at other stores in the network.
We cross-check: customer or address already flagged at other merchants on the Shopify network
4 customers flagged
🏠Multiple accounts, one address
Several accounts, one address, to get around your limits.
We cross-check: same address fingerprint across multiple accounts · different emails
2 clusters found
🏷Promo-code abuse
Returns at full price, rebuys with the new code.
We cross-check:return then rebuy of the same item < 7d · at the new code price
✓ Watched, nothing this month
📷Fake damage or no return
Refunded with no real return, or a reused damage photo.
We cross-check: refund with no return shipment · damage photo seen on another customer
✓ Watched, nothing this month
💸Refund-method switch
Switches to a risky refund channel after delivery.
We cross-check: unusual change of refund method · after delivery
✓ Watched, nothing this month
🎁Risky new account
Account created today, large order paid for express.
We cross-check: account created the same day · high-value order · express shipping
✓ Watched, nothing this month
📭Empty box returned
Sends back an empty box, or a different item than the one bought.
We cross-check: weight mismatch on the return · scanned item different from the purchase
✓ Watched, nothing this month
📍Risky address
Delivery to a freight forwarder, a hotel, or a reshipping point.
We cross-check: freight-forwarder, hotel or reshipping address · high-value order
3 addresses flagged
⚡Address velocity
Lots of accounts or orders on a single address, in a short time.
We cross-check: number of accounts or orders on an address · over a short window
✓ Watched, nothing this month
🧩Recurring "missing item"
Claims an item is missing from the box, order after order.
We cross-check:repeated "missing item" claim · across several orders from the same customer
✓ Watched, nothing this month
🎉Referral abuse
Multiple accounts to stack welcome and referral codes.
We cross-check: linked accounts · stacked welcome and referral codes · same device or address
✓ Watched, nothing this month
🏦Friendly fraud (abusive dispute)
Disputes with the bank even though the order was delivered and legitimate.
We cross-check:"not received" or "not recognized" dispute · order delivered and tracked · no return requested
✓ Watched, nothing this month
✓All 18 run continuously on every order, return and refund. Here, 6 are leaking ($44,000); the rest are watched, clean this month.
3 · The proof, and who to watch
Customer watchlist to review
| Customer | Score | Refunds | Total |
|---|---|---|---|
| Account #4821+4 stores | 96 | 7 | $3,240 |
| Customer · M. D. | 91 | 6 | $2,180 |
| Account #7390 | 88 | 5 | $1,920 |
| Customer · L. B. | 74 | 5 | $1,640 |
| Account #2255 | 68 | 4 | $1,310 |
| Customer · A. R. | 61 | 4 | $1,120 |
"Item not received" disputes carrier proof
- $1,120✓ Colissimo · Delivered 03/14 · signedThe customer disputes "never received". The carrier says otherwise.
- $860✓ Chronopost · Delivered 04/02Proof of delivery pulled straight from the carrier.
- $740✓ Mondial Relay · Picked up 04/11Parcel collected at a pickup point, timestamped.
Of 18 disputes ($9,800), 14 are recoverable with proof Shopify does not have.
Order score
HIGH RISK
▸ Already charged back elsewhere
▸ Address linked to fraud
▸ Seen on the cross-store network
▸ Parcel proven delivered (not-received dispute)
Cross-store network network signal
This customer is unknown to you, already flagged at 4 other stores in the network.
When a customer orders from you for the first time, RefundSentry already knows whether they have charged back or abused returns elsewhere on the Shopify network. That is the blind spot native analysis does not cover: it looks at the payment, not the return behavior.
✓Illustrative example on a fictional store. Your report is computed on your real Shopify data, not estimates.
Three views your Shopify admin gives you nowhere
$
The sum, not the line
Shopify shows you refunds one by one. We give you the total for the year, the ranking by customer, and who to review.
☻
The customer, not the order
Who really costs you. The repeat offenders, the serial returners, and the customers already flagged elsewhere on the network.
📦
The proof, not their word
For "never received" disputes, we pull the proof of delivery from the carrier, where Shopify stays silent.
Yours already exists. It just needs to be connected.
Install RefundSentry, we score a year of your history, and your report builds itself. Then you see who to watch, which disputes to contest with proof, and who to block. You decide, RefundSentry scores.
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