How it works
It reads first. You choose.
RefundSentry reads up to 12 months of your orders, refunds and chargebacks, sends you a report, then checks every new order before it ships. Every rule starts paused and acts only when you switch it on.
Install.
From the Shopify App Store. It reads your history, and no rule acts until you switch it on.
Read the report.
Up to 12 months, read and ranked: the money you can still get back, what is worth a look, what to watch. See an example.
Switch on only what you want.
A hold, a block, a tag, an alert: each rule starts paused until you switch it on, and you can pause it again whenever you like.
What it reads
Up to 12 months of your store.
Orders, refunds and chargebacks. Shopify gives apps your last 60 days by default; one approval in Shopify opens the rest, free during your trial. The exact history shows after install.
SHOPIFY ORDER HISTORYBY DEFAULT ............. 60 DAYSONE APPROVAL ... UP TO 12 MONTHS
Every new order
Checked before it ships.
RefundSentry checks every new order as it comes in and writes its verdict into the order's risk panel in Shopify. An order is held only when you blocked the customer or switched on a rule that holds it.
RefundSentryHeld by RefundSentry
Check this order before you ship it.
- Paid with the card ending 4417, used on 5 accounts you blocked
- Placed from the browser 6 of those accounts used
- [email protected] is [email protected] with a +tag
Why it is held: card of a blocked customer, browser of a blocked customer. You release it or cancel it.
The links
What links two accounts.
Only what they really share. The example person used 7 emails; this is what gave them away.
A card
The same card, whatever name or email is on the order.
Card ending 4417: 5 of 7 accounts
A browser
The same browser places the orders, from one account or the next.
6 of 7 accounts
An address, written differently
12 Elm St Apt 3, 12 Elm Street #3 and 12 Elm St. Unit 3 are one door.
6 of 7 accounts
A device or connection
The same device or internet connection at checkout.
4 of 7 accounts
The same email
Exactly the same, once a +tag, or the dots in a Gmail address, are set aside.
Exact match only
[email protected]- THE +TAG= [email protected] SAME EMAIL [email protected] LOOKS ALIKE: NOT A LINK
Never emails that just look alike. [email protected] and [email protected] look alike, and that alone links nothing. Their card and their address do.
Chargebacks
The evidence, ready before the deadline.
- RefundSentry prepares it. The delivery proof from the carrier, and the linked accounts, in counts and dates.
- It goes on the dispute in Shopify. You save it with one button, Send to Shopify. Or switch on the automation that saves it for you when a dispute lands on a reason you usually win.
- Shopify sends it to the bank. Once it is saved there, Shopify sends it at the deadline, even if nobody presses Submit. You can submit earlier.
ExampleThe example person's last order, #3688, disputed as never received.
Automations
You choose what runs on its own.
Every rule starts paused and acts only when you switch it on. You can pause it again at any time.
Before you switch one on, it shows what the rule would have matched on your history.
Hold an order before it shipsOff
Only the orders your rule picks, until you release them.
Block a customerOff
Their next orders are held before they ship.
Put a customer on your watch listOff
Their next orders come to Needs review, with an email. Nothing is held.
Tag the order or the customer, add an order note or a metafieldOff
In Shopify, for your team and your other apps.
Notify youOff
By email or Slack, when a rule matches.
Prepare the evidence pack for a strong chargebackOff
When a dispute lands on a reason you usually win, it saves the pack on the Shopify dispute. You can edit it or send it early.
On from the start: its risk verdict in each order's risk panel in Shopify, and a suggested refund method for each return. You can turn either off in Settings. After each report, customers who match 2 or more abuse patterns also go on your watch list, which holds nothing.
What it never does
Cancel or refund an order by itselfNever
There is no automation for it. You cancel or refund, with a button you press.
Replace your returns appNever
Keep the returns app you have.
Replace your checkout fraud protectionNever
It works beside your checkout fraud app.
Your data
What it keeps about your customers.
- Names, emails and phone numbers are kept as one-way hashes where RefundSentry links orders: it can tell two orders share an email without keeping the email.
- Order addresses are kept encrypted for up to a year, and the customer details in a dispute pack for up to 180 days.
- An erasure request from Shopify for a customer deletes their customer record, with its hashes, and what is kept encrypted for them.
- How we handle data
Start
Start with the report.
Install, approve a plan to start the 14-day free trial, and RefundSentry reads your history first. Then you choose what, if anything, runs on its own.