Your history opens.
A read-only audit covers up to 12 months of the orders, returns, refunds and disputes Shopify makes available.
How RefundSentry works
RefundSentry · Audit to live protectionScroll to drive the system ↓
Your history becomes a ranked file.
What the audit finds is grouped into Recover Now, Worth Reviewing, Watch and Context, with available evidence and caveats attached.
The audit hands off to live protection.
Historical findings stay frozen while new orders receive risk context before fulfillment. Holds stay off until you enable them.
One order arrives.
Scoring begins after checkout, outside the storefront path.
Its history converges.
Orders, returns, refunds and disputes move into one connected case.
Patterns emerge.
Repeated returns, refund changes and a dispute now share one timeline.
Risk becomes explainable.
Score, confidence and reasons assemble separately.
You keep the switch.
Enabled policies create review time before fulfillment. Never auto-cancel.
Every action stays attached.
Received, scored, held, reviewed and resolved on one traceable timeline.
Every outcome sharpens the next decision.
Confirmed outcomes enrich future context without rewriting the original evidence.
RefundSentry · Related accountsScroll to reveal the network ↓
One account can look ordinary.
A single Shopify profile only shows its own history.
Different accounts. Separate histories.
Orders, returns and refunds remain fragmented across profiles.
The links appear.
Shared signals can connect related customer accounts into one risk context.
See the network behind the order.
RefundSentry connects the evidence. You keep the judgment.
RefundSentry · Dispute evidenceScroll to assemble the case ↓
The order leaves an evidence trail.
Available payment facts, fulfillment, delivery and merchant decisions stay attached to the order.
When a dispute opens, the proof is already there.
RefundSentry pre-fills the available facts, dispute reason and evidence deadline into one reviewable pack.
You review. You submit.
Download the pack, verify it, then submit it in Shopify. RefundSentry never sends it to the bank for you.
See what RefundSentry puts in the merchant's hands.
Explore the complete fictional audit, then run the same analysis on your own Shopify history.