Looking at Chargeflow, Disputifier or Redo?

Most tools see the chargeback.RefundSentry seeswho's behind it.

RefundSentry shows you who is costing you money after checkout, then helps you act on it: before their next order ships, and when the chargeback lands.

Get your free report See the example report

Up to 12 months of history, once you approve full order history in Shopify. 14-day free trial, then from $49 a month.

THE CHARGEBACK

ORDER #3688 · SEP 10

AMOUNT$444.00

REASONITEM NOT RECEIVED

CUSTOMER1 ACCOUNT

The same customer, through RefundSentry

THE CUSTOMER BEHIND IT

EXAMPLE STORE · JAN 9 TO SEP 22

The pattern

Accounts, one person7

Refunded, 7 orders$2,822

Chargebacks2 · $1,040

The next order

#3741 · $478HELD

The chargeback

Evidence packREADY

Example A made-up store from RefundSentry's example report.

The difference

Recovery tools are good at answering chargebacks, and some screen orders too. RefundSentry starts from the customer: every refund, return, chargeback and linked account in one history. In the example store, checkout fraud analysis rated 4 of 5 disputed orders low risk. The warning signs were in the refunds.

The four steps

Understand. Connect. Prevent. Recover.

Four steps on one customer history, so what you learn from past refunds decides what happens to the next order and the next chargeback.

01 · Understand
See where refund money went.
Up to 12 months of refunds, returns and chargebacks, ranked by dollars.
$3,630 of $7,758 in refunds show abuse patterns.
02 · Connect
Recognize the same person.
Accounts that share a card, a browser, a connection, a delivery address or an email inbox become one customer file.
7 accounts share the same card, address, browser or connection.
03 · Prevent
Stop the next order.
Every new order is checked as it comes in. Watch, block or hold the customers you've learned about.
Order #3741, card ****4417: held before it ships.
04 · Recover
Answer the chargeback.
An evidence pack for your Shopify Payments chargebacks: delivery proof, refund proof, linked accounts. You save it on the dispute, or a rule you switch on saves the strong ones for you. Shopify sends it on the due date.
$444 chargeback: evidence saved on the dispute.

Control when you want it. Automation when you want it.Every rule starts paused. You choose which ones act on their own.

Example Figures from RefundSentry's made-up example store.

How it works, in detail

Side by side

The questions merchants actually ask.

Checked against each vendor's website and Shopify App Store listing on October 5, 2026. "Not advertised" means we couldn't find it, not that it can't exist.

At a glance

RefundSentryShopifyChargeflowDisputifierRedo ReclaimBloxLoop

Understand

Connect

Prevent

Recover

YesPartlyNo, or not advertised

YesPartlyNo, or not advertisedChecked Oct 5, 2026	RefundSentryPost-purchase customer intelligence	ShopifyBuilt in	ChargeflowChargeback recovery	DisputifierChargeback recovery	Redo ReclaimChargeback recovery	BloxBlocklist	LoopReturns portal
At a glance
Understand
Connect
Prevent
Recover
Understand
Can I see patterns across my historical refunds?	RefundSentry YesUp to 12 months, ranked by dollars	Shopify Reports onlyRefund totals, not who is behind them	Chargeflow Disputes onlyFree Insights dashboard	Disputifier Disputes onlyChargeback analytics	Redo Reclaim Returns onlyReturns analytics, in Redo's returns product	Blox By customerLists your worst customers	Loop Returns onlyFraud risk report on flagged returns
Can I see how refunds, disputes and new orders relate?	RefundSentry YesOne customer file: orders, refunds, returns, chargebacks	Shopify Per accountCustomer page lists orders and refunds	Chargeflow In PreventSpots customers who abuse chargebacks, returns or refunds before the next dispute	Disputifier Disputes	Redo Reclaim Returns + disputesReturn history used in evidence	Blox BlocklistA blocked customer's next orders are held or canceled	Loop Returns
Connect
Can I spot customers coming back under different accounts?	RefundSentry YesShared card, browser, connection, delivery address or email inbox	Shopify By handYou find and merge duplicate profiles yourself; nothing points them out	Chargeflow Risk networkLinks device, IP, identity and payment behavior across its merchants	Disputifier Not advertised	Redo Reclaim Same customerTheir disputes at other Redo stores	Blox YesDeduplicates accounts	Loop At the returnSurfaces repeated identities; reads device and browser details
Prevent
Can I stop the next risky order before it ships?	RefundSentry YesEvery order checked as it comes in, against refund and account history	Shopify Payment riskFraud Analysis: payment, device, location	Chargeflow YesPrevent, billed per order	Disputifier YesFraud screening, optional auto-cancel	Redo Reclaim Not advertised	Blox YesAuto-hold or cancel	Loop NoActs at the return
Can I watch, block or hold risky customers?	RefundSentry YesWatch list, blocklist, order holds	Shopify Checkout rulesFraud Control app, Shopify Payments	Chargeflow YesFlags customers who dispute often; Prevent blocks abusers	Disputifier YesOrder holds, blocklists, custom rules	Redo Reclaim Returns blocklist	Blox YesBlock by email, phone, address or card	Loop Returns blocklistAdvanced plan
Recover
Can it build chargeback evidence?	RefundSentry YesDelivery and refund proof, linked accounts, every source named	Shopify YesOrder, IP, tracking, same customer's history	Chargeflow YesAI-built	Disputifier YesMulti-page PDF	Redo Reclaim YesOrders, tracking, returns, support emails	Blox No	Loop No
Can chargeback evidence be submitted automatically?	RefundSentry YesSwitch the rule on: a strong pack is saved on the dispute, and Shopify sends it on the due date	Shopify YesOn the due date	Chargeflow Yes	Disputifier Yes	Redo Reclaim Yes	Blox n/a	Loop n/a
Control and fit
Can I decide what's automatic and what needs my approval?	RefundSentry YesEvery rule starts paused; switch each on when you trust it	Shopify PartlySends on the due date; you can add evidence first	Chargeflow PartlyPrevent follows rules you set; recovery is automatic	Disputifier Mostly automaticAuto-cancel is optional	Redo Reclaim AutomaticYou can add context	Blox YesRules you set	Loop YesWorkflows you set
Does it work with my returns app and fraud tools?	RefundSentry YesShopify returns, Loop, AfterShip, ReturnGO; beside checkout fraud tools	Shopify Built in	Chargeflow Add-onDispute layer	Disputifier Add-onDispute layer	Redo Reclaim Add-onDispute layer	Blox Add-onCheckout and fulfillment	Loop Is the returns app
What does it cost?	RefundSentry Flat$49 to $299 a month up to 12,000 orders, every feature	Shopify Included	Chargeflow Share of wins25% of recovered, plus alert and per-order fees	Disputifier Share of wins20% of recovered (max $250 a win), plus $0.05 an order for fraud screening, plus alerts	Redo Reclaim Share of wins25% of recovered, no monthly fee	Blox Flat$19 or $99 a month	Loop Top planFraud tools on Advanced, $340 a month

Cross-store network data: not currently available in RefundSentry. Everything comes from your own store's history.

See what RefundSentry would find in your store

Which tool for which problem

Start with what you're trying to fix.

Sometimes another tool is enough. RefundSentry earns its place when the problem goes beyond answering the chargeback in front of you.

I don't know how much refund abuse I actually have.

Start with RefundSentry.

The report covers up to 12 months of refunds, disputes and customer behavior, ranked by dollars.

The same people keep coming back under different accounts.

RefundSentry.

It links the accounts and shows the pattern you can't see order by order.

I want to stop another risky order before it ships.

RefundSentry.

Watch, block or hold customers based on what you've already learned.

I want my chargebacks handled automatically.

RefundSentry, or a dedicated recovery service.

RefundSentry can save the evidence pack on a strong dispute by itself, and Shopify sends it on the due date. If chargebacks are the only thing you want solved, a recovery service such as Chargeflow or Disputifier can be enough.

Stolen cards at checkout are my main loss.

A checkout fraud tool.

Shopify's Fraud Analysis, or a guarantee service such as Wyllo or Signifyd. RefundSentry works beside them, after checkout.

I want to understand the abuse, stop it happening again and recover chargebacks.

All four stepsThis is where RefundSentry is strongest.

One customer history connects the refund, the linked accounts, the next order and the chargeback.

Get your free report

Where RefundSentry fits

Built to connect the tools you already have.

RefundSentry isn't designed to replace your returns portal, Shopify's fraud checks or checkout fraud protection. It adds the layer that connects what each of them sees.

Checkout

Fraud checkShopify Fraud Analysis, checkout protection

Before shipping

RefundSentry holds orders here

Return

Returns portalShopify returns, Loop, AfterShip, ReturnGO

Refund

Shopify adminYou or your team issue the refund

Chargeback

Shopify PaymentsThe dispute, plus any alerts service you use

RefundSentryThe layer connecting refunds, customer behavior, linked accounts, new orders and chargebacks.

Keep your returns portalIt handles the return. RefundSentry sees the customer behind it.

Keep your checkout fraud toolIt checks the card. RefundSentry checks what the customer did after earlier orders.

Using a pre-dispute alerts service?Keep it. Alerts head off the dispute. RefundSentry shows you the customer behind it, and holds their next order once you block them.

Questions

Before you compare.

Can RefundSentry submit chargeback evidence automatically?

For strong cases, yes. Switch the rule on and RefundSentry saves the evidence pack on your Shopify Payments dispute by itself; Shopify sends what is saved on the due date. Every other pack waits for you: you read it, then save it on the dispute with one button. Leave the rule off and you review each one first.

Doesn't Shopify already add customer history to disputes?

For the same customer account, yes. RefundSentry adds the other accounts the same person uses in your store, and what they refunded and disputed.

Do I need to replace my returns app or fraud tool?

No. It works beside Shopify's own returns, Loop, AfterShip Returns and ReturnGO, and beside your checkout fraud tool.

Does it use data from other stores?

Not currently. Everything comes from your own store's history.

Is there a guarantee?

No. The bank decides each chargeback. You get evidence built from your own records, with every source named.

Your 12-month report

See what 12 months ofyour refunds are hiding.

Get your free report See the example report

Up to 12 months, once you approve full order history in Shopify. 14-day free trial, then $49, $99, $199 or $299 a month by order volume.

Sources · checked October 5, 2026

Competitor details come from each vendor's public website, help center and Shopify App Store listing. Features and prices change. If something here is out of date, tell us and we'll correct it.

Most tools see the chargeback.RefundSentry seeswho's behind it.

The difference

Understand. Connect. Prevent. Recover.

See where refund money went.

Recognize the same person.

Stop the next order.