Stop chargebacks before they ship.
Predict dispute risk on every order in under 2 seconds. Auto-hold high-risk fulfillments, capture scoring evidence, and stop the chargeback before the package leaves your warehouse.
Free during private beta · No credit card · Shopify-native
A chargeback costs you 2-3x the order value
The product is gone. The refund is taken. The fee is charged. Your dispute win-rate sits somewhere between 20-40% if you're lucky.
of the order value lost (product + refund)
chargeback fee per dispute (varies by region)
above which Shopify Payments can suspend your account
How RefundSentry prevents the chargeback
The fastest chargeback to win is the one that never happens. Every step below runs automatically.
Score at checkout
Every order scored in under 2 seconds from order/create webhook. Low / Medium / High risk zone assigned before the warehouse sees it.
Hold risky orders
Configurable auto-hold on High-risk orders. Fulfillment pauses until a human reviews — stops the package before it leaves.
Prevent the dispute
Either cancel & refund cleanly, or proceed with evidence captured. Either way, the chargeback never hits your Shopify Payments dashboard.
Learn from outcomes
Every confirmed chargeback feeds back into the scoring model for your shop. The more you use RefundSentry, the sharper your predictions get.
10 pre-ship signals flagging chargeback risk
Every order gets all 10 signals evaluated in parallel before fulfillment. The combination of triggered signals produces the risk zone.
Plus 40+ post-purchase signals for return abuse, refund-method switches, and serial-returner detection.
When a dispute does land, win with evidence
Every order's full scoring rationale is stored — device fingerprint, velocity checks, address verification, customer history, risk signals triggered. This goes directly into your Shopify Payments evidence submission.
Evidence fields captured per order
Chargeback prevention, answered
How do you predict chargebacks before they happen?+
We score every order against 10 pre-ship signals at order creation — address mismatches, velocity, account-age/value mismatch, multi-account clusters, prior chargeback linkage, and more. Orders with enough risk signals are flagged High before fulfillment starts.
What happens when an order is flagged High-risk?+
Your configuration decides. Most merchants use auto-hold: fulfillment pauses, the order appears in the RefundSentry review queue, and your team decides to cancel + refund or release. Shopify Flow can also trigger custom workflows on any risk threshold.
Do I still win chargebacks on orders you didn't flag?+
Every order gets a full risk breakdown stored — even Low-risk ones. When a chargeback lands, you have the full scoring rationale as evidence: device, velocity, address checks, and customer history. That's far more than Shopify's default evidence submission.
Will this hurt my legitimate customers?+
No. Risk thresholds are tunable per shop, and every hold decision is reversible. The goal is to stop the <1% of orders that become chargebacks — not slow down the 99% that don't.
How does this work with Shopify Payments?+
Complementary. Shopify Payments handles the payment fraud at authorization (stolen cards, etc.). RefundSentry adds a second layer focused on chargeback risk — including friendly fraud, wardrobing-to-dispute, and first-party fraud patterns Shopify's analysis misses.
Clear Setup, Low Data Risk, and No Workflow Rip-and-Replace
For a new app, trust starts with clarity: what gets installed, what data stays out of scope, and how RefundSentry fits into the tools you already use.
Zero PII Stored
Only customer IDs and aggregate statistics. No names, emails, addresses, or payment data ever touch our database.
Privacy by Design
Return behavior analysis without building personal customer profiles. GDPR-ready from day one.
Real-Time Scoring
Returns are analyzed during webhook processing so your team sees new risk signals as activity comes in.
Works With Your Stack
Add-on to your existing returns workflow. No need to replace Shopify Native, Loop, AfterShip, or ReturnGO.
What You Get on Day One
Shopify Native
Built for Shopify
Webhook-based
Scores as events arrive
Customer tagging
Risk labels in Shopify
Shopify billing
No external payments
Join the Private Beta
Score orders, hold risky fulfillments, detect return abuse, and predict chargebacks — all from one app that works with your current stack.