The Return Analytics and Fraud Intelligence Shopify Doesn't Give You
Shopify's built-in returns handle the basics: creating return requests, issuing refunds, and restocking inventory. But Shopify's analytics stop at flat lists and dropdown reason codes. RefundSentry adds the intelligence layer — AI reason clustering, variant-level sizing insights, cross-dimensional analytics, signal effectiveness tracking, fraud scoring, and chargeback prediction.
No changes to your existing Shopify Native Returns setup required.
Two tools, one goal
Shopify Native Returns and RefundSentry solve different problems. Together, they cover the full picture.
Shopify Native Returns
Shopify Native Returns handles return creation, refund issuance, inventory restocking, and basic reporting — product-level return rates and pre-defined reason codes.
Return Management
RefundSentry
RefundSentry adds what Shopify doesn't: AI reason clustering, variant-level sizing analysis, cross-dimensional analytics (reason x product x customer x time), signal effectiveness tracking, fraud scoring, and chargeback prediction — all in Shopify Admin.
Fraud Intelligence
Feature breakdown
See exactly what Shopify Native Returns covers and what RefundSentry adds.
| Capability | Shopify Native Returns | RefundSentry |
|---|---|---|
| Return Processing | Them | |
| Basic Return Reasons (dropdown) | Them | Both |
| Product-Level Return Rates | Them | Both |
| AI Reason Clustering (free text) | RefundSentry | |
| Variant-Level Sizing Insights | RefundSentry | |
| Cross-Dimensional Analytics | RefundSentry | |
| Signal Effectiveness Tracking | RefundSentry | |
| Refund Method Analytics | RefundSentry | |
| Fraud Scoring (80+ registered fraud and risk signals across orders, returns, refunds and disputes) | RefundSentry | |
| Customer Risk Profiles | RefundSentry | |
| Order Pre-Ship Scoring | RefundSentry | |
| Fulfillment Holds | RefundSentry | |
| Chargeback Prediction | RefundSentry | |
| Reason Clustering | RefundSentry |
RefundSentry is designed to complement, not replace, your existing return management setup.
See what a year of your refunds is hiding
Free 12-month audit, scored report the same day, and 14 days to act on it before you pay.