Stop return fraud before you refund.
Every return scored in seconds. Wardrobing, bracketing, refund abuse, and serial returners flagged with 50+ fraud signals — so you refund real customers and catch the rest.
Free during private beta · No credit card · 30-second install
The four return-fraud patterns draining Shopify margins
A small fraction of customers — typically under 3% — drive 30–50% of your return losses. They learn your policy, test it, and scale.
Wardrobing
Customer wears the item once (wedding, event, photo-shoot) and returns it as 'unworn'. Common on dresses, formalwear, electronics, and luxury accessories.
Bracketing
Customer orders multiple sizes or colors intending to keep one and return the rest. Inflates your return rate and destroys inventory availability.
Refund Abuse
Customer claims 'item not received' or 'damaged on arrival' with no evidence, pressuring support into a refund. Often repeated across accounts.
Serial Returners
A small cohort (usually <3% of customers) drives 30–50% of your return losses. They learn your policy and exploit it, order after order.
10 of the 50+ signals catching return abusers today
Every return fires every signal in parallel. Low / Medium / High confidence zones let your team triage what to review first.
- Return-velocity per customer (returns in last 30 / 60 / 90 days)
- Multi-account address detection (same shipping address, different emails)
- Size-swap escalation pattern (bracketing fingerprint)
- Refund-method switch post-refund (gift-card-cash-out abuse)
- Consumable product returns (items that shouldn't be returnable)
- Limited-edition / high-value return clustering
- Reason-code escalation (customer changing reason mid-flow)
- Review-then-return pattern (wrote a review, then returned for refund)
- Referral-chain returners (cluster of linked accounts returning together)
- Holiday-surge returner (returns spike exclusively around seasonal sales)
Plus 40+ more signals covering account age, order value, geography, payment method, and refund flow.
Intelligence layer, not replacement
Keep your current return portal. RefundSentry scores every return as it arrives and tags the customer — your team sees the risk before they issue the refund.
Under 2s per return
Webhook → scored → tagged before the merchant opens the ticket.
Zero raw PII stored
SHA-256 hashed identifiers only. GDPR-ready from day one.
Cross-shop intelligence
Serial returners flagged even on their first order with you.
Return fraud detection, answered
Do I have to replace my return portal?+
No. RefundSentry is an intelligence layer — it scores every return as it happens via Shopify webhooks, tags risky customers, and surfaces evidence. Your Loop / AfterShip / native Shopify returns flow stays exactly as-is.
How fast are returns scored?+
Under 2 seconds from webhook receipt. You see the fraud score in the RefundSentry admin before you've even finished reviewing the request.
What data do you store about customers?+
Only hashed identifiers (SHA-256 of email and phone). No raw PII in general tables. Full GDPR erasure via Shopify's customers/redact webhook — cascades automatically.
Will this work for my product category?+
Yes if you take returns. It's most effective on apparel, footwear, accessories, consumer electronics, and luxury/limited-edition categories — the verticals where wardrobing and bracketing thrive.
Clear Setup, Low Data Risk, and No Workflow Rip-and-Replace
For a new app, trust starts with clarity: what gets installed, what data stays out of scope, and how RefundSentry fits into the tools you already use.
Zero PII Stored
Only customer IDs and aggregate statistics. No names, emails, addresses, or payment data ever touch our database.
Privacy by Design
Return behavior analysis without building personal customer profiles. GDPR-ready from day one.
Real-Time Scoring
Returns are analyzed during webhook processing so your team sees new risk signals as activity comes in.
Works With Your Stack
Add-on to your existing returns workflow. No need to replace Shopify Native, Loop, AfterShip, or ReturnGO.
What You Get on Day One
Shopify Native
Built for Shopify
Webhook-based
Scores as events arrive
Customer tagging
Risk labels in Shopify
Shopify billing
No external payments
Join the Private Beta
Score orders, hold risky fulfillments, detect return abuse, and predict chargebacks — all from one app that works with your current stack.