Your command center
The scored return feed: risk badges, signal breakdown, chargeback and double-dip indicators — a year of history on day one.
Return Fraud & Refund Fraud Intelligence for Shopify
Find out what refund fraud cost you in the last 12 months. Free.
Install RefundSentry and get a scored audit of a full year of your orders, returns, and refunds — the total leak in dollars, the customers behind it, and the disputes you can still contest. Then it watches every new order, before you ship.
GDPR-Ready
Real-time Scoring
No Raw PII Stored
Works with your current setup
Your full-year report builds the same day • 14-day free trial • No charge until trial ends • Plans from $49/mo
What your report can find
Where the money was leaking — on a year of data
A findings preview from a fictional fashion store. Your report computes the same categories on your real Shopify data.
app.refundsentry.com/reportFICTIONAL EXAMPLE
Refunded over the last 12 months
$847,000
Showing abuse patterns
$44,000 · 5.2%
Legitimate refunds — 94.8%Flagged — 5.2%
Findings overview · share of the $44,000 flagged
Wardrobing & bracketing
$13,800
Items worn once and returned as new; multi-size orders where almost nothing is kept.
Serial returners
$12,400
Customers refunding more than half of what they order, across 3+ orders.
“Item not received” disputes
$9,800
The carrier says delivered, the customer says no — 14 of 18 disputes had carrier evidence to review.
Double dips
$4,900
A return approved, then a bank dispute on the same order.
Other detected patterns
$3,100
Promo abuse, refund-method switches, fraud-ring activity.
…plus a dozen more patterns watched continuously. Most refunds are legitimate — a clean report is a valid result too.
View the full example report →Industry context: $103B lost to return fraud annually · 1 in 4 refund dollars shows abuse patterns — Appriss Retail + Deloitte 2024 · Riskified 2026
How It Works
From Install to Protection, in Four Moments
Your first report arrives the same day you install — and you act on it free, before deciding to pay.
01
Install & Unlock Your History
One click from the Shopify App Store, plus a one-time order-history approval in Shopify that unlocks the full 12 months of data. Nothing to migrate, nothing to replace.
Minute 002
Your 12-Month Audit Is Ready
A full year of orders, returns, refunds, and disputes, scored: the total leak, the customers behind it, and the disputes you can still win. We email you the moment it's done.
Same day03
Act on It During Your Trial
Contest winnable disputes, tag repeat abusers, and turn on pre-ship holds. You act on real findings from your own store before paying a cent.
Days 1–14, free04
Every New Order Scored Before You Ship
80+ signals in real time, automatic holds on high-risk fulfillments, and risk context directly in Shopify Admin.
Day 15+The audit is read-only: it never contacts customers, holds orders, or changes your data. Holds, tags, and blocks are opt-in actions you enable during the trial.
Where RefundSentry fits
Your checkout fraud tool stops at authorization. We start there.
Signifyd, Riskified, and Shopify Fraud Analysis decide one thing: should this order be approved at checkout? RefundSentry covers everything after that. Pre-ship behavior, return-window abuse, refund-method switches, and chargeback risk.
Checkout payment risk
Shopify Fraud Analysis
Pre-ship behavior
RefundSentry
Return window
RefundSentry
Post-refund behavior
RefundSentry
Chargeback patterns
RefundSentry behavioral context
Shopify NativeLoop ReturnsAfterShipReturnGO
Complementary coverage. RefundSentry does not replace Shopify Fraud Analysis or your returns app.
Privacy & Compatibility
Safe to install. Works with your stack.
For a new app, trust starts with clarity: what gets installed, what data stays out of scope, and how RefundSentry fits into the tools you already use.
No Raw PII Stored
Shopify customer IDs and SHA-256 hashes of email and phone for cross-store matching. No raw names, emails, addresses, or payment data ever touch our database.
No raw names or emails storedNo raw addresses storedNo payment data
Privacy by Design
Return behavior analysis without building personal customer profiles. GDPR-ready from day one.
Minimal data collectionCustomer IDs onlyAggregate statistics
Real-Time Scoring
Returns are analyzed during webhook processing so your team sees new risk signals as activity comes in.
Webhook-based scoringDashboard visibilityNo batch review queue
Works With Your Stack
Add-on to your existing returns workflow. No need to replace Shopify Native, Loop, AfterShip, or ReturnGO.
No migration requiredAdd-on to current stackShopify-native integrations
What You Get on Day One
Shopify Native
Built for Shopify
Webhook-based
Scores as events arrive
Customer tagging
Risk labels in Shopify
Shopify billing
No external payments
Simple, Volume-Based Pricing
Pick the tier that fits your order volume.
Every plan includes the full feature set. Tiers are based on rolling 30-day order volume, not returns scanned. More than 12,000 orders/month? Contact us through Shopify for a private high-volume plan, or email [email protected].
Starter
Complete return-abuse intelligence for up to 1,000 orders per month (rolling 30 days). Includes a 14-day trial.
$49/month
Start Free 14-Day TrialMost popular
Growth
Complete return-abuse intelligence for up to 3,000 orders per month (rolling 30 days). Includes a 14-day trial.
$99/month
Start Free 14-Day TrialScale
Complete return-abuse intelligence for up to 6,000 orders per month (rolling 30 days). Includes a 14-day trial.
$199/month
Start Free 14-Day TrialAdvanced
Complete return-abuse intelligence for up to 12,000 orders per month (rolling 30 days). Includes a 14-day trial.
$299/month
Start Free 14-Day TrialEvery plan includes
- 80+ registered fraud and risk signals across orders, returns, refunds and disputes
- Auto fulfillment hold on risky orders
- Customer blocklist
- Automatic customer risk tagging
- Chargeback prediction & analytics
- Shopify Admin risk card (extension)
- Customer intelligence page
- Outcome-calibrated signal reliability
- Bulk actions & CSV export
- Dashboard & analytics
- Shopify Flow integration
- Workflow automation
- Smart notifications
- Fraud ring detection
- Audit up to 12 months of available history
- Exact available history is shown after install
- Email support
All plans include a 14-day free trial, approved through Shopify billing — cancel during the trial and pay $0. Need higher limits? Contact us through Shopify or [email protected].
FAQ
Frequently asked questions
See what a year of your refunds is hiding
Free 12-month audit, scored report the same day, and 14 days to act on it before you pay.
Start Free 14-Day Trialor see an example report first →
Free 12-month auditPlans from $49/moCancel during the trial, pay $0