Free tool
How fraud-proof is your return policy?
Serial returners read return policies the way locksmiths look at locks. Enter your store domain and get an instant A to F grade against the loopholes they exploit, with a copy-paste fix for each one.
Free, no signup. We read the public policy page on your store, nothing else.
The 10 loopholes we grade against
Each check maps to a real abuse pattern we see in refund data: wardrobing, bracketing, empty-box returns, serial refunding, and item-not-received claims.
01Right-to-refuse clause
Without it, you have no policy basis to decline a customer's 14th refund.
02Receive-and-inspect before refund
The gap behind empty-box returns and items that never ship back.
03Condition requirements
No unworn-with-tags language means wardrobing is within your own policy.
04Return window length
Windows past 90 days turn returns into a free rental program.
05Proof of purchase
Returns without an order reference invite receipt fraud.
06Photo evidence for damage claims
Arrived-broken claims are the cheapest fraud to file when no photo is needed.
07Item-not-received process
Without tracking-review language, every lost-package claim defaults to a refund.
08Final-sale carve-outs
Gift cards, intimates, and clearance need explicit exclusions.
09Free-return friction
Unlimited free returns with zero deterrent is an invitation to bracketing.
10An exchange path
Fraudsters want money back, not a different size. Exchanges filter them.
How the grader works
Shopify publishes every store's refund policy at a standard public URL. We read that one page, extract the policy text, and check it against the ten protections above. We do not crawl your store, access your admin, or store the policy text. The grade is heuristic: it tells you what your policy says, not what your team enforces.
A hardened policy is your first filter, and most stores can fix every finding in ten minutes with the suggested clauses. What a policy cannot do is recognize the customer who refunds 40% of their orders, the address with four accounts behind it, or the claim pattern that only shows up across months of refund history. That is what RefundSentry does, sitting alongside your existing returns stack.