RefundSentry Features
A focused set of tools to score returns, surface risky behavior, and help your team review fraud faster.
Interactive Product Tour
Explore the product without bringing back homepage demo sprawl
Click through the real surfaces behind scoring, coverage visibility, Shopify customer tags, and alert routing. These previews are static and source-grounded, not simulated merchant proof.
Intelligence
Real-time Fraud Scoring
Instantly score every return request with our proprietary machine learning engine to identify high-risk behavior.
Intelligence
Product & SKU Analytics
Identify sizing issues, quality problems, and high-return products before they impact your bottom line.
Intelligence
Historical Baselines
Understand customer return patterns by backfilling historical data to establish accurate baseline behavior.
Prevention
Automated Order Tagging
Automatically tag Shopify orders and customers based on their return risk score for easy filtering.
Prevention
Smart Policy Enforcement
Dynamically adjust return windows and fees based on the customer's historical risk profile.
Prevention
Chargeback Defense Link
Generate comprehensive evidence reports automatically when customers file return-related chargebacks.
Platform
Level 1 Data Privacy
We process signals without storing raw PII, keeping your customer data secure and compliant.
Prevention
Custom Workflow Rules
Build your own return routing logic using a visual builder—no code required.
Prevention
Fast-track VIP Returns
Automatically approve returns for your best customers while requiring manual review for risky ones.
Intelligence
Velocity & Spike Detection
Detect same-day cycling, return spikes, and bulk return patterns. Get alerted when abuse velocity exceeds thresholds.
Intelligence
Email Reputation Analysis
Flag disposable email addresses and suspicious patterns like randomized strings or temporary domains.
Intelligence
Intelligence Reports
Receive automated weekly and monthly fraud summaries with trend analysis and actionable insights delivered to your inbox.
Platform
Comprehensive Audit Trail
Track every return decision, manual override, and policy change with detailed system logs.
Intelligence
Geographic Anomaly Detection
Detect billing/shipping mismatches and country changes that signal potential fraud or reshipping schemes.
Intelligence
AI Reason Analysis
Detect repeated and scripted return reasons using AI-powered pattern matching and LLM analysis.
Intelligence
Reason Analytics Dashboard
Visualize return reason trends, distribution charts, and product-level analytics to identify root causes.
Prevention
Pre-Ship Risk Alerts
Get proactive risk warnings at order creation—before you ship—so you can hold or verify high-risk orders.
Platform
Shopify Flow Integration
Native Shopify Flow triggers let you build custom automations based on return risk scores and signals.
Intelligence
Score Explainability
See exactly why each return was flagged with a detailed breakdown of signals, points, and confidence levels.
Compare Your Options
See where RefundSentry fits compared with replacing your returns stack or relying on manual review.
| Feature | RefundSentry | Returns Platform | Fraud Platform | Manual Review |
|---|---|---|---|---|
| Return-risk scoring | Varies | |||
| Works as an add-on | ||||
| Launch pricing fit | $19/mo | Higher monthly platform cost | Custom quote | Team time |
| Customer tagging in Shopify | Varies | |||
| Low-PII data approach | Varies | Varies | ||
| Best fit | Shopify stores adding return-risk review | Stores replacing returns workflows | Broader fraud programs | Reactive review only |