RefundSentry + Loop: Fraud Intelligence for Your Return Workflow
Loop Returns is a best-in-class return management platform that handles return portals, exchanges, shipping labels, and refund logistics. RefundSentry adds a fraud intelligence layer that scores return risk, flags serial abusers, and predicts chargebacks — without touching your Loop workflow.
No changes to your existing Loop Returns setup required.
Two tools, one goal
Loop Returns and RefundSentry solve different problems. Together, they cover the full picture.
Loop Returns
Loop manages the mechanics of your return process: branded portals, automated exchanges, label generation, and refund routing.
Return Management
RefundSentry
RefundSentry scores the risk behind every return and order, surfacing fraud signals in Shopify Admin so your team can act before money leaves the door.
Fraud Intelligence
Feature breakdown
See exactly what Loop Returns covers and what RefundSentry adds.
| Capability | Loop Returns | RefundSentry |
|---|---|---|
| Return Processing | Them | |
| Fraud Scoring | RefundSentry | |
| Customer Risk Profiles | RefundSentry | |
| Order Pre-Ship Scoring | RefundSentry | |
| Fulfillment Holds | RefundSentry | |
| Chargeback Prediction | RefundSentry | |
| Reason Clustering | RefundSentry | |
| Refund Method Analytics | RefundSentry |
RefundSentry is designed to complement, not replace, your existing return management setup.
See what a year of your refunds is hiding
Free 12-month audit, scored report the same day, and 14 days to act on it before you pay.