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Find return abuse in the history you already have

Install RefundSentry for a 14-day free trial. The initial audit analyzes up to 12 months of history available from Shopify; the exact depth is shown after install.

Hold risky orders before shipping

Score every new order in real time. Stop refund fraud and return fraud at the order stage so you never ship to a known abuser.

Catch serial returners and wardrobing

80+ fraud signals across the return lifecycle: bracketing, exchange churning, weekend wardrobing, reason escalation, fraud-ring detection.

Predict chargebacks, not just refunds

Chargeback prediction and double-dip detection (customers who return AND file a dispute) on the same dashboard. Repeat offenders surface automatically.

One platform for return fraud, refund fraud, wardrobing, and chargeback prediction

Pre-ship orders, customer history, and chargeback prediction in the same admin. Demo data shown.

Order detail inside Shopify admin: 84/100 risk score, fulfillment-hold banner with Release / Escalate / Reject actions, and triggered signals (Known risk address, High value first order, Rush shipping on first order).

Pre-ship hold + risk score

Customer view showing risk history, prior refunds, return-to-purchase ratio, and auto-applied watchlist tags.

Risky-customer watchlist

Chargebacks dashboard with predicted-vs-actual disputes and double-dip detection (customers who returned AND filed a chargeback).

Chargeback prediction

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Sales, private-plan, agency or general question? Contact us through Shopify or [email protected].