A real case · For Shopify merchant teams
28 emails.
25 addresses.
One shared IP.
At a US outdoor brand, 29 orders used different customer details. Fifteen were refunded after shipping. A shared checkout IP connected their histories.
RefundSentry helps your team review related customers and their refund history. Here is what surfaced after this store installed it.
14-day free trial · From $49 USD/month after trial
Different details, order after order.
Over 58 days, 29 guest-checkout orders used 28 email addresses and 25 shipping addresses across three states. Reviewing one name or address alone would not reveal this whole group.
16 June → 12 August · 58 days
- Email addresses
- 28
- Shipping addresses
- 25
- Shared checkout IP
- 1
One tile per order. This diagram represents the count, not individual order details or a dated order sequence.
What your team can do
Start with the customer.
Review the connections.
In RefundSentry, an already-blocked customer’s profile can surface related customer references, including a shared checkout IP. Open a related profile to inspect its order and refund history before deciding what needs attention.
A shared IP can also belong to a household, an office or a shared network. The reference is a lead to investigate; it does not establish a shared device, identity or fraud.
References depend on available history and corroborating records. They do not automatically block, watch or hold the related customer’s orders.
Read the amounts separately
Refunds, cancellations and open disputes.
- Refunded after shipping, before install
- $12,793 15 orders
- Cancelled before shipping by the team
- $6,741 6 orders
- Open chargebacks
- $4,803 5 orders · Filed within 13 minutes
These categories are not additive savings. The chargebacks were still open on 7 September, with a 14 October 2026 deadline.
Use the trial on a case you already know
Does a familiar refund problem connect to other accounts?
- 01
Connect your Shopify store
Install and approve a plan in Shopify. RefundSentry analyzes the order history available to your store.
- 02
Open a reviewed customer
Start with someone your team has already blocked. Inspect any related references and the history behind them.
- 03
Choose your next action
Use the record to guide a manual review. Your team controls customer blocks and any future-order enforcement.
Available history varies by store. Grant extended order access in Shopify to analyze up to 12 months, including during the trial. Your coverage is shown after install.
Keep your returns app. Add the context.
Review the history behind the next request.
Approve a plan in Shopify. Cancel during the trial to pay nothing. View pricing →
14 days free · Then from $49 USD/month
Case source: anonymized merchant figures supplied by RefundSentry’s founder, observed 7 September 2026. The diagrams reconstruct aggregate facts; they are not app screenshots. This single case does not predict another store’s results.