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Shopify fraud analysis

High risk or low risk?Read the customer.

Shopify's fraud analysis rates the risk of a fraud chargeback. RefundSentry adds this customer's history at your store, in the same Order risk section, before you ship.

Start the 14-day free trial What Shopify's risk levels mean

Paid Shopify app from $49 a month, after a 14-day free trial.

Order #2093 · Order riskExample

ShopifyLow risk

You can fulfill this order.

  • The card passes the address check (AVS)
  • The security code (CVV) is correct

RefundSentryHigh risk

  • Customer previously claimed non-receipt to their bank on an order the carrier had confirmed delivered.
  • Customer email uses a known throwaway domain
ExampleThe customer pays with their own card, so the card checks pass. Their history at your store does not.

The second order is the one to catch.

01

A parcel “never arrives”

Order #1612 · €592.10Dispute lost

The carrier had confirmed delivery. The bank sided with the customer.

02

They order again

Order #1847 · €544.222 months later

Same customer, same delivery address.

03

Flagged before it ships

RefundSentry · 100/100High risk

Customer previously filed a friendly-fraud dispute. Confirmed fraud at this address.

You hold it, release it or cancel it.

Example, after a real case. RefundSentry never cancels or refunds on its own.

€592lost to a “never received” dispute

€544next order, same address

2 monthslater, flagged before shipping

At a French beauty store that uses RefundSentry: the parcel had been delivered, the bank sided with the customer anyway, and their next order was flagged before it shipped.

Start the 14-day free trial See how it works

Paid Shopify app from $49 a month, after a 14-day free trial.

What Shopify's fraud analysis tells you

  1. A risk level: low, medium or high risk of a chargeback due to fraud. Medium and high orders get a warning symbol on the Orders page.
  2. A next step: “You can fulfill this order”, “Confirm with the customer before fulfilling” or “Consider canceling this order”.
  3. It comes with Shopify Payments, or on the Grow plan and above, for online card orders.

A high risk level is not proof. Read the reasons, Shopify's and RefundSentry's, before you cancel.