Dashboard Overview

The dashboard — the page you land on when you open RefundSentry — is your daily command center. It surfaces every return that’s been scored, sorted by whatever needs attention first, and lets you drill into any one of them with a click.

What you see

• Headline metrics — Returns scored this week, current HIGH-risk count, and the change vs. the previous week. Designed to be glanceable in 5 seconds before you start your day.
• Risk filter chips — LOW / MEDIUM / HIGH chips at the top filter the feed below. Selections persist in the URL, so you can bookmark the views you check most.
• Returns feed — Every scored return with risk zone, score, top signals, customer, order value, and time since the return was created. Sortable and paginated.
• Spike alerts — A banner at the top when something unusual is happening (HIGH-risk returns are 3× normal, a single customer has 4 returns this week, etc.). Dismiss them with one click.

The most useful workflow

1. Open the dashboard, click the HIGH chip.
2. For each row, click through to the return detail page.
3. Read the signal breakdown — the top 3 signals tell you why the score is high.
4. Approve, hold, or escalate based on what you see.

Most merchants spend 5-10 minutes a day on this loop. Once you have workflows set up, the loop drops to 2-3 minutes because the easy decisions are already automated.

Demo mode

Brand new stores see a demo dashboard pre-populated with realistic synthetic returns until enough live data flows in. This is so you can explore the product and see how it behaves without waiting weeks for your first scored return. Demo data is clearly labelled and disappears as soon as you have real returns to look at.

Deep links

Filter state lives in the URL. You can bookmark views like /?tab=returns&risk=HIGH or share them with teammates — the next person who opens the link sees the same filters applied.

Next steps

• Understand how scores are computed.
• Automate the easy decisions so you only review what matters.