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Getting Started

Settings

Configure return windows, risk thresholds, notifications, and team access.

Settings is where you tune RefundSentry to match your store’s policies and tolerance. Most of it is set-and-forget — you’ll touch it once during onboarding and again every few months as your business changes.

What lives in Settings

  • Return window — How many days after delivery a return is still within policy. Defaults to 30 days. Used by every velocity signal in the scoring engine, so this needs to match your actual policy.
  • Risk thresholds — The boundaries between LOW, MEDIUM, and HIGH risk zones. Defaults are 30 / 65, but the right numbers for you depend on your return profile. Read the threshold tuning guide →
  • Signal weights — Per-signal weight adjustments. Most stores never touch this. Useful when one signal is consistently noisy for your business model (e.g. “weekend wardrobing” in a B2B store).
  • Notifications — Email digest cadence, Slack webhook URL, who gets the weekly summary email. Connect Slack here before any workflow can use it.
  • Team access — Who in your Shopify staff has access to RefundSentry. Inherits from Shopify staff permissions; nothing extra to manage.
  • Data export — One-click GDPR-compliant export of every return, score, and customer profile. Returns a JSON archive within a few minutes.
  • Uninstall & data redaction — If you uninstall RefundSentry, all of your shop’s data is purged from our database within 48 hours via the standard Shopify shop/redact webhook. Per-customer redaction works the same way.

Preview before you save

Several settings (return window, risk thresholds, signal weights) have a simulator built in. Click Simulate next to any one to re-run your proposed change against the last 90 days of historical returns and see exactly what would happen — how many returns change zones, which workflows fire more or less, the dollar impact. Tune the values until the preview looks right, then save.

What’s deliberately not here

  • Customer data — Never stored in our database. Customer profiles in the app are computed from Shopify’s GraphQL API on demand and never cached.
  • Manual scoring rules — RefundSentry doesn’t support rules like “always score this customer 90.” Use the customer intelligence override instead, which is auditable and capped to a 30-day expiry by default.

Next steps