Watchlist

The Watchlist is a list of customers RefundSentry is actively monitoring. Customers land here automatically when they hit certain risk patterns — high-risk scoring or fraud-ring membership — or manually when you decide someone deserves extra eyes.

What you see

• Customer— Name and email (live-fetched from Shopify; never cached in our database per Constitution Level 1).
• Risk zone— HIGH / MEDIUM / LOW badge based on the customer’s current rolling score.
• Return count— How many returns this customer has had with you.
• Expiry countdown— Days remaining before the watch entry auto-expires.
• Source— Why they’re on the list (auto-watch rule vs. manual add) and a free-text note slot.

Auto-watch sources

Configure auto-watch on the Auto-Watch card in Automation. Common rules:

• High-risk scoring — auto-add any customer who scores HIGH.
• Fraud-ring detection — auto-add every member of a confirmed fraud-ring alert.

Expiry

Watch entries expire after 90 days of no activity by default. The expiry resets every time the customer triggers a new scored event, so active offenders stay on the list indefinitely while one-off misclassifications drop off.

Embedded-only surface

The Watchlist currently lives only inside the embedded Shopify admin — it’s the legacy Polaris page kept around because the standalone redesign hasn’t reached it yet. The same data is readable via per-customer detail pages on the standalone app.

Plan requirement

Active subscription required — the Watchlist is one of the surfaces gated behind a paid plan. The list itself is read-only on trials.

Next steps

• Open the full customer profile for any watched customer.
• Blocklist— the harder action for customers you never want to fulfill for.