Watchlist

The Watchlist is a list of customers RefundSentry is actively monitoring. Customers land here in three ways: automatically after a report when they match two or more abuse patterns, through a rule you switched on (such as high-risk scoring), or manually when you decide someone deserves extra eyes.

What you see

• Customer — Name (live-fetched from Shopify; not kept on RefundSentry’s customer record).
• Risk zone — HIGH / MEDIUM / LOW badge based on the customer’s current rolling score.
• Return count — How many returns this customer has had with you.
• Expiry countdown — Days remaining before the watch entry auto-expires.
• Source — Why they’re on the list (auto-watch rule vs. manual add) and a free-text note slot.

Auto-watch sources

Auto-watch comes from rules you switch on in Automation (every rule starts paused), plus one default after a report. Common sources:

• High-risk scoring — auto-add any customer who scores HIGH.
• Cross-pattern watch, on by default: after a report, customers who match two or more abuse patterns are added.

Expiry

Watch entries expire after 90 days of no activity by default. The expiry resets every time the customer triggers a new scored event, so active offenders stay on the list indefinitely while one-off misclassifications drop off.

Embedded-only surface

The Watchlist currently lives only inside the embedded Shopify admin — it’s the legacy Polaris page kept around because the standalone redesign hasn’t reached it yet. The same data is readable via per-customer detail pages on the standalone app.

Plan requirement

Active subscription required — the Watchlist is one of the surfaces gated behind a paid plan. The list itself is read-only on trials.

Next steps

• Open the full customer profile for any watched customer.
• Blocklist — the harder action for customers you never want to fulfill for.