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Account & Settings

Risk Panel Push

Opt-in integration that writes RefundSentry scores into Shopify's native risk panel.

Risk Panel Push writes RefundSentry’s risk score into Shopify’s native order risk panelwhenever a return or order’s risk zone changes. It’s on by default so the signals show up where merchants already look — next to Shopify’s built-in fraud analysis.

What you get

For every zone change RefundSentry persists, we call Shopify’s orderRiskAssessmentCreate mutation with:

  • The numeric score and zone label.
  • The top contributing signals (typically the 3 highest-scoring ones).
  • A deep-link back to RefundSentry for the full breakdown.

The note appears under Risk on the Shopify order page, the same panel Shopify uses for its first-party fraud analysis.

Turning it off

Settings → Integrations → Risk notes in Shopify’s order risk panel. One toggle. Existing risk-panel entries written by RefundSentry stay in place (Shopify doesn’t support deleting risk assessments via API), but no new ones are written after the toggle flips.

Scope requirement

Risk Panel Push needs the write_orders Shopify scope, which is requested at install. If a merchant declined that scope, the toggle has no effect until they re-authorize.

Next steps