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Risk Panel Push

Integration, on by default, that writes RefundSentry scores into Shopify's native risk panel.

Risk Panel Push writes RefundSentry’s risk score into Shopify’s native order risk panel whenever a return or order’s risk zone changes. It’s on by default so the signals show up where merchants already look — next to Shopify’s built-in fraud analysis.

What you get

For every zone change RefundSentry persists, we call Shopify’s orderRiskAssessmentCreate mutation with:

  • The risk zone (low, medium, or high).
  • The top contributing signals (up to the 5 highest-scoring ones).

The note appears under Risk on the Shopify order page, the same panel Shopify uses for its first-party fraud analysis.

Turning it off

Settings → Connections → Show the risk score in Shopify. One toggle. Existing risk-panel entries written by RefundSentry stay in place (Shopify doesn’t support deleting risk assessments via API), but no new ones are written after the toggle flips.

Scope requirement

Risk Panel Push needs the write_orders Shopify scope, which is requested at install. If a merchant declined that scope, the toggle has no effect until they re-authorize.

Next steps