Skip to content
Documentation
All docs

Account & Settings

Risk Panel Push

Opt-in integration that writes RefundSentry scores into Shopify's native risk panel.

Risk Panel Push writes RefundSentry’s risk score into Shopify’s native order risk panelon high-risk orders. It’s an opt-in integration — off by default — for merchants who want the risk note visible inside Shopify admin alongside the platform’s built-in fraud analysis.

What you get when it’s on

For every order RefundSentry scores HIGH, we call Shopify’s orderRiskAssessmentCreate mutation with:

  • The numeric score and zone label.
  • The top contributing signals (typically the 3 highest-scoring ones).
  • A deep-link back to RefundSentry for the full breakdown.

The note appears under Risk on the Shopify order page, the same panel Shopify uses for its first-party fraud analysis.

Why it’s off by default

Most teams have an established workflow inside RefundSentry — the dashboard, the held-orders queue, Slack notifications — and adding another channel inside Shopify admin creates noise without adding signal. The opt-in default keeps RefundSentry consultative for shops that don’t need the Shopify-side visibility.

Turning it on

Settings → Integrations → Add risk notes to Shopify’s order risk panel. One toggle. Takes effect on the next scored order — we don’t retroactively push notes for historical orders.

Turning it off

The same toggle. Existing risk-panel entries written by RefundSentry stay in place (Shopify doesn’t support deleting risk assessments via API), but no new ones are written.

Scope requirement

Risk Panel Push needs the write_order_risksShopify scope. If you turn the toggle on without granting it, you’ll be redirected to the scopes-request page to approve the new permission.

Next steps