Act
Blocklist
Permanent do-not-fulfill list. Forces HIGH score on every event.
The Blocklist is your store’s permanent “do not fulfill” list. Customers on the blocklist trigger an immediate HIGH score on any new order or return, with the blocklist match as the dominant signal — useful when you’ve seen enough abuse from one person to be done with them.
What gets blocked
The blocklist matches on identity hashes (email and phone, sha256, no raw PII stored). When a customer hits any blocklist entry, every order and refund they generate is automatically scored HIGH and tagged refundsentry:blocked, so your existing Shopify Flow rules can pick it up.
Adding to the blocklist
Two paths: (1) on any customer profile, click Block and add an optional reason; (2) under Settings → Advanced → Blocklist, paste a CSV of emails or phone numbers. The bulk add path is what you use after a fraud incident to clear several offenders in one go.
Removing
The same Blocklist card in Settings lists every active entry with the date added and reason. Unblockis one click and removes the customer immediately. There’s no soft-block / review-first stage — the assumption is that anyone you blocked is fully blocked.
How it differs from the Watchlist
Watchlist is “flag them, but I still want their business.” Blocklist is “I never want to see another order from this person.” The signal is much stronger and the score is forced to HIGH rather than computed, so you can rely on it as a hard gate in your automation rules.
GDPR
Identity hashes only — we never store the raw email or phone. That means a GDPR redaction request can still wipe the customer’s profile from RefundSentry, but the blocklist hash remains in place so a returning offender re-using the same identifier is still caught.
Next steps
- Watchlist— the softer alternative.
- Customer profile— where you usually block from.